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Practical Use of Emotional Intelligence

MTM600Objectives

Recognise situations in your work area where understanding emotional intelligence is appropriate. Develop the skills to use emotional intelligence reports to aid individual and team performance.

 

What is it about and what will it do?

Production of an emotional intelligence report enabling understanding of people to manage own and others emotional state in a productive manner.

 

Who is it for?

Team members engaged in understanding the objective ways to measure and use emotional
intelligence competence in the workplace.

 

Outline content

  • Production of an emotional intelligence report with individual feedback
  • Understanding of how emotions affect workplace behaviours
  • Understanding of how people differ in their capacity to understand and control their emotions
  • Understanding of how people differ in their ability to recognise and manage the emotions of others
  • Understanding and development of the emotional intelligence of the team to create and build successful organisations Interactive exercises

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