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Face to Face and Telephone Selling Skills

MTM216Objectives

For the individuals to leave understanding the basic principles of selling, the considerations needed to achieve their selling objective and real life examples of how to put their learning into practice.

 

What is it about and what will it do?

It goes through the importance of planning before stepping in front of their customers and goes through a step by step approach of how to build your sales call.

 

Who is it for?

Anyone who needs to increase their skills for selling their services or products to clients.

 

Outline content

  • Identifying the desired outcome and the sequential objectives required
  • Access and communication styles
  • Sales call flow
  • Materials required and how to use them effectively
  • Analysis, reflection and learning post customer interaction

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